Kore.ai

Kore.ai is a provider of AI-optimized customer and employee experiences. Its platform automates interactions for every industry, deploying AI-first virtual assistants and process assistants. The platform enables Experience Optimization (XO), which blends conversational AI and digital UX. It offers several products for customer experience, such as SmartAssist for contact centers, BankAssist for banking, HealthAssist for healthcare, and RetailAssist for commerce. For employee experience, it offers IT Assist for IT support, HR Assist for HR support, and WorkAssist for collaborative workspace. SearchAssist is a cognitive search solution with conversational support. Kore.ai also provides a partner program, professional services, and resources such as white papers, case studies, and webinars. It offers support in English, Japanese, and Korean.

7.2Expert Score

Wondfrful

Kore.ai is a provider of AI-optimized customer and employee experiences. Its platform automates interactions for every industry, deploying AI-first virtual assistants and process assistants.

Design

6.4

Easy to use

5.7

Price

6.8

Features

5.9

Accuracy

6.3

PROS

• Automates front and back-office interactions
• Optimized for every industry
• Supports Customer Experience and Employee Experience
• Offers industry-specific products (BankAssist, HealthAssist, etc.)
• Provides training resources (white papers, case studies, webinars)
• Support in English, Japanese, and Korean languages
• Offers partner program, professional services
• Experience Optimization (XO) functionality
• Provides cognitive search solution with conversational support (SearchAssist)
• Supports area-specific assistant tools (HR Assist, IT Assist, WorkAssist)
• Provides citizen developers with no-code platform
• Supports a variety of industries (Banking, Healthcare, Retail, etc.)
• Covers multiple functions (Sales, Marketing, Finance, IT Support, etc.)
• Empowers non-technical people to develop solutions
• Capable of integrating external systems/services using API
• Deployed by Fortune 2000 companies
• Over a million employees are using the platform
• Extended support and hands-on help from the Kore.ai team

CONS

• Limited language support
• Overloaded with features
• No integration with workflow engine
• Missing concrete pricing information
• Not user-friendly for non-tech persons