Desku is a robust help desk software that aims to boost customer support and retention. It offers seamless communication by integrating live chat, email, and social media platforms into one centralized platform. This streamlines messages and enhances customer loyalty by providing a unified and efficient support system.Desku provides a range of features and solutions tailored to different industries, including retail, education, and NGOs. The tool offers shared email inboxes, social media inboxes, live chat software, and a customer knowledge base powered by AI. It also supports popular e-commerce platforms like WooCommerce, Ecwid, and Shopify.The pricing details are not mentioned in the text, so it is advisable to visit the Desku website for more information on pricing plans.Desku prides itself on its AI-powered assistant for instant response, allowing businesses to automate customer support and provide real-time assistance even when the support team is unavailable. The tool also emphasizes simplicity, aiming to revolutionize customer communication with its intuitive platform.Furthermore, Desku offers helpdesk software with features like ticket management, macros, views, and ticket automation. It also provides live chat software with features such as instant support, shortcuts, chat form customization, and notifications. Additionally, Desku allows users to create their own chatbots through a drag-and-drop interface, providing instant responses to customer queries.Desku also mentions upcoming features in marketing and automation to elevate businesses’ marketing strategies, such as forms and landing pages, marketing automation, email sequences, and an email template builder.For more information on Desku and its features, potential users can visit the Desku website for guides, blogs, and resources to learn, explore, and master the tool.
- Unified communication platform
- Integrated live chat
- Email and social integration
- Customized solutions for industries
- Shared email inboxes
- Social media inboxes
- Customer knowledge base
- E-commerce platform support
- Real-time assistance
- Intuitive platform
- Ticket management
- Macros and views
- Ticket automation
- Chat form customization
- Notifications
- Drag-and-drop interface for chatbot
- Upcoming marketing features
- Forms and landing pages
- Marketing automation
- Email sequences
- Email template builder
- Integrated with Shopify
- Integrated with WooCommerce
- Integrated with Ecwid
- Accurate reporting & analytics
- Help Center
- Service Status
- Custom Reporting
- Automations
- Contact Management
- Deal Management
- Email Broadcast
- Email Sequences
- Forms
- Livechat
- Calendar
- Segmentation
- Products
- Site Messaging
- Workflows
- Customer experience manager
- Company Support
- No included pricing information
- No mobile app noted
- Lack of integrations listed
- Features dependent on upcoming updates
- Possibly complex platform navigation
- Overwhelming amount of features
- Potential lack of user tutorials
- Limited social media platforms support
- Lack of multilingual support
- No mention of scalability
Specification: Desku
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