Fin by Intercom

Introducing Fin by Intercom, a breakthrough AI bot that uses the latest GPT-4 technology to accurately and immediately answer customer questions, reducing support volume and resolution times. Fin requires zero setup and can be easily turned on with the ability to hold complete support conversations in plain English, powered by Intercom’s proprietary machine learning. Fin provides trustworthy and accurate answers based on your existing support content, ensuring that customers are provided with relevant and helpful responses. Fin is the world’s most advanced AI, fine-tuned for support and can understand complex queries, ask clarifying questions, and explain complicated subjects clearly. Fin is seamlessly integrated, requiring zero setup, and starts working immediately by learning from the company’s existing support articles. As a result, customers can get the best possible experience every time, seamlessly passing more complex questions directly to your human support team. Fin only provides answers based on the company’s support knowledge base, dramatically increasing accuracy and reducing misleading answers. With built-in safeguards to avoid off-brand topics, Fin ensures a trustworthy source for customers to obtain information. Customers can trust Fin’s responses as they link to source materials, allowing for additional research and a deeper understanding of the response. Fin is continuously being improved to reduce edge case failures, and the bot also routes more complex queries directly to the human support team, saving time and effort. Fin combines natural language processing, machine learning, and OpenAI’s GPT-4 to provide a cutting-edge solution for customer support.

7.2Expert Score

Nice

Introducing Fin by Intercom, a breakthrough AI bot that uses the latest GPT-4 technology to accurately and immediately answer customer questions, reducing support volume and resolution times.

Design

6.4

Easy to use

5.7

Price

6.8

Features

5.9

Accuracy

6.3

PROS

• Zero setup required
• Immediate answers to queries
• Understanding complex customer queries
• Ask clarifying questions
• Explain complicated subjects
• Learning from existing support articles
• Accurate on-company-support knowledge base
• Avoidance of off-brand topics
• Links to source materials for trust
• Continuous improvements to reduce failures
• Reroutes complex queries to humans
• Saves team time and effort
• Bypasses the need for creating content
• Bypasses the need for building bot paths
• Reducing support volume
• Reducing resolution times

CONS

• Only supports English initially
• Doesn't support custom training
• No option for manual setup
• Only learns from current articles
• Only routes complex queries
• Doesn’t provide real-time updates