Gleen

Gleen is a generative AI-driven chatbot focused on delivering trustworthy, accurate responses and automatic actions to customers. The AI system is integrated with the GPT-4 model to enhance the accuracy and relevance of its responses. Gleen goes beyond typical chatbot functionalities by providing precise answers and taking automated actions on behalf of the customer within the context of the interaction. It’s also equipped with ‘Action Bots’ capable of performing a vast range of tasks tied to the conversation at hand. Another valuable feature of Gleen is its ability to unify fragmented knowledge. It can gather information from various sources like help desk answers, community discussion forums, and product data sheets, enhancing its knowledge base over time. The gathered knowledge can be easily updated with a single click. With these features, Gleen aims to reduce response times and decrease the number of unanswered customer queries. These impact points have proven to be crucial in businesses achieving better customer satisfaction, improved response rates, and efficient customer service operations.

7.2Expert Score

Cool

Gleen is a generative AI-driven chatbot focused on delivering trustworthy, accurate responses and automatic actions to customers. The AI system is integrated with the GPT-4 model to enhance the accuracy and relevance of its responses.

Design

6.4

Easy to use

5.7

Price

6.8

Features

5.9

Accuracy

6.3

PROS

• GPT-4 model integration
• Automated actions
• Action Bots functionality
• Unifies fragmented knowledge
• Multisource data gathering
• One-click updated knowledge
• Response time reduction
• Decreases unanswered queries
• Improves customer satisfaction
• Improves response rates
• Automates customer service operations
• Reliable information
• Enhances customer support
• Knowledge base enhancement
• Seamless integration with helpdesk
• Crawls company's knowledge sources
• Deployable on multiple channels
• Continuous update on knowledge
• Usable across multiple functions
• Multifunctionality in CS/CX stack
• Shortens average response time
• Reduces number of queries
• Enables automation of support
• Facilitates query process
• Helps in community expansion
• Scalability for business support
• Capable of reading code-images
• Highly accurate response
• SMS Bot functionalities
• Proprietary knowledge ingestion
• Understands complex questions

CONS

• No offline functionality
• No multi-language support
• Limited integrations availability
• Lacks data localisation options
• No on-premise deployment option
• Lacks specific industry version
• Limited range of tasks
• No customisation options
• Relies heavily on GPT-4
• Possibly expensive