LivePerson
Free!
Embrace automation-first customer experiences for better scale and results.
LivePerson is a Conversational AI platform designed for businesses to streamline customer experiences and communicate effectively. This platform embraces automation-first customer experiences, providing scalability, enhanced engagement and tangible results. With key products like the Conversational Cloud, Generative AI, Voice AI, LivePerson enables businesses to deliver personalized digital experiences, leverage large language models responsibly, and create seamless customer experiences across voice and messaging channels.A distinctive feature of this platform includes the AI Chatbot Toolset that enables more effective conversations with AI chatbots. It also offers Intelligent Insight products that use data and insights to improve customer engagement and agent performance. LivePerson offers Organizational Integration products that help you unlock more data and provide increased flexibility for your business. It offers industry-specific solutions for sectors like Financial Services, Retail, Telecom and Cable, Travel & Hospitality, and Automotive. It provides specialized services for different use cases such as Customer Service, Conversational Commerce, B2B Sales & Marketing, and IT Service Management. Apart from its sophisticated, AI-driven products, LivePerson also offers professional services to help businesses embark on their conversational journey, and technical support for around-the-clock assistance. In addition, LivePerson has established partnerships with various third-party vendors, further expanding its portfolio and the possibilities for its users.All these resources combined provide an AI solution dedicated to making customer-business conversations more efficient, personalized, and effective.
- Automation-first customer experiences
- Scalability support
- Enhanced engagement
- Tangible results
- Conversational Cloud product
- Personalized digital experiences
- Seamless customer experiences
- Intelligent Insight products
- Data driven improvements
- Increased agent performance
- Organizational Integration products
- Unlocking more data
- Increased business flexibility
- Industry-specific solutions
- Use case specific services
- Around-the-clock technical support
- Partnerships with third-party vendors
- Professional services for conversational journeys
- Optimised for multiple sectors
- Customer Service oriented
- Conversational Commerce capabilities
- B2B Sales & Marketing tools
- IT Service Management services
- Lacks industry-specific customization
- Limited third-party integration
- No mention of multilingual support
- Potential data privacy issues
- Unclear costs/pricing structure
- No offline operation
- Reliant on large language models
Specification: LivePerson
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