ReviewReply

ReviewReply is an AI-powered software solution for businesses of all sizes that simplifies the process of responding to customer reviews. It offers automated posting to Facebook and Google, as well as an insight dashboard to monitor key feedback from customers. It uses an AI model to generate tailored responses that are specific to each business’s brand. The software is available in three tiers, Lite, Pro and Enterprise, with the Enterprise tier offering additional features such as custom AI models and custom review signatures. With ReviewReply, businesses can save time and effort on manually responding to reviews, while still providing timely, thoughtful responses to their customers.

7.2Expert Score

Awesome

ReviewReply is an AI-powered software solution for businesses of all sizes that simplifies the process of responding to customer reviews. It offers automated posting to Facebook and Google, as well as an insight dashboard to monitor key feedback from customers.

Design

6.4

Easy to use

5.7

Price

6.8

Features

5.9

Accuracy

6.3

PROS

• Automated posting to social media
• Insight dashboard for feedback
• Generates tailored responses
• Tailors to business's brand
• Has Lite, Pro, Enterprise tiers
• Offers custom review signatures
• Saves time on responding
• Monitors customer reviews
• Services all types of businesses
• Location management dashboard
• Notifications for new reviews
• Supports multiple business locations
• Responses unique to your brand
• Posts on behalf of businesses
• Adjusts cost based on variables
• Plans to include more review sites
• Automated responses to reviews

CONS

• Limited platforms monitored
• No API provided
• Cost varies by business specifics
• Customized responses cost extra
• No real-time chat support
• No option for human review
• Requires additional payment for Enterprise
• No Smartphone App